Return Policy
Last updated: September 2026
Our Return Policy
We want you and your pet to be happy with every order. If something isn't right, you can return most items within 30 days of delivery for a refund or exchange.
Return Requirements
- Item must be unused, in its original condition, and in the original packaging
- Proof of purchase (order number or receipt) is required
- Returns must be requested within 30 days of the delivery date
How to Start a Return
Email us at team@themodernpetparent.store with your order number and the reason for your return. We'll respond with instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect, contact us at team@themodernpetparent.store within 7 days of delivery with a photo of the issue, and we'll cover the cost of return shipping and send a replacement or refund.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Non-Returnable Items
For hygiene reasons, opened pet consumables (such as treats or grooming solutions) cannot be returned unless defective.
Questions?
Contact us anytime at team@themodernpetparent.store — we're happy to help.