Shipping policy

Last updated: October 23, 2026

Thank you for shopping with The Modern Pet Parent. This Shipping Policy explains how we process and deliver orders within the United States.

Delivery Times

Our products ship from US warehouses. Most orders arrive within 3–7 business days.

A few items ship from a different supplier and take longer. Those items are clearly marked on their product page with their delivery time. If your order includes one, the rest of your order may arrive separately.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping Rates

Orders under $70: $8 flat-rate standard shipping
Orders of $70 or more: FREE standard shipping

We currently ship within the United States only and do not offer expedited shipping.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also check your order anytime on our Track Order page.

Delivery Delays

Deliveries can occasionally be delayed by carriers, weather, holidays or high order volume. If we expect a significant delay with your order, we'll reach out.

Lost or Missing Packages

If tracking shows your package was delivered but you can't find it, please check around the delivery location, with household members or neighbors, and with the carrier. If it still hasn't turned up, email us within 7 days of the delivery date shown by the carrier and we'll help with next steps.

Incorrect Shipping Information

Please check your shipping address carefully before completing checkout. If you spot an error after ordering, contact us as soon as possible. Once an order has been processed or accepted by the carrier, we may not be able to change the address.

Questions?

Email us at team@themodernpetparent.store and we'll be happy to help.